Technical Success Coordinator - Remote

Overview

Metabase is looking for a customer-focused, Technical Success Coordinator to join our growing global team, helping customers succeed by guiding them on data analytics.

In Short

• Join a global team focused on customer success.
• Help customers with data analytics and BI tools.
• Work in a fully remote environment.
• Engage with product and engineering teams to improve customer experience.
• Be part of a startup culture with a focus on self-service analytics.
• Provide feedback to product teams based on customer interactions.
• Assist customers in transforming data into useful insights.
• Work flexible hours that suit your schedule.
• Contribute to improving documentation for customer support.
• Focus on customer success without sales quotas.

Requirements

• Passion for data analytics.
• Strong communication skills.
• Ability to work independently in a remote setting.
• Interest in open source technologies.
• Willingness to learn and grow in a startup environment.
• Experience in customer support or success is a plus.
• Technical aptitude to understand data queries.
• Ability to engage with customers proactively.
• Familiarity with business intelligence concepts.
• Team player with a customer-first mindset.

Benefits

• Fully remote work environment.
• Flexible working hours.
• Opportunity to work in a growing startup.
• Engagement with a diverse global team.
• Access to open source projects and community.
• Focus on customer success without sales pressure.
• Opportunity to influence product development.
• Learning opportunities in data analytics.
• Supportive team culture.
• Transparent company operations.