Technical Support Coordinator - Remote

Overview

As a Technical Support Coordinator at KeyMe, you will be responsible for calibrating kiosks and providing technical support to ensure their optimal performance.

In Short

• Use proprietary tools to provide technical support to kiosks
• Follow escalation procedures for quality resolution
• Analyze data to improve processes
• Contribute to enhancing the knowledge base

Requirements

• Knowledge of Linux command-line and scripting languages (python or bash)
• Ability to learn new technologies quickly
• Exceptional analytical and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Outstanding communication and interpersonal skills
• Willingness to work a flexible schedule
• One year of Linux experience (preferred)

Benefits

• Compensation package with base pay and stock options
• Health, dental, and vision insurance
• Remote budget for home office setup
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance