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Operations Coordinator II - Remote

Posted 3 days ago
Customer Service
Full Time
USA

Overview

The Operations Coordinator will support dispatching jobs to service providers and remotely troubleshooting field issues, ensuring a high-quality customer experience.

In Short

  • Route and manage live field service jobs to kiosks.
  • Monitor ongoing service performance and solve problems.
  • Remotely troubleshoot kiosk hardware issues.
  • Collaborate with various teams for quality service.
  • Utilize strong communication and multitasking skills.
  • Work in a high call volume position.
  • Experience with Jira, Twilio, and Google Suite is a plus.

Requirements

  • Basic understanding of the KeyMe kiosk.
  • Strong written and verbal communication skills.
  • Acute attention to detail.
  • Collaborative attitude for process improvement.
  • Experience in a high call volume position.

Benefits

  • Health, dental, and vision insurance.
  • Remote budget and internet stipend.
  • 401K plan with match.
  • PTO.
  • Flexible Spending Account (FSA).
  • Health Savings Account (HSA).
  • Basic Life and AD&D Insurance.
KEYME logo

KEYME

KeyMe Locksmiths is a pioneering technology company that is transforming the locksmith industry through innovative solutions such as artificial intelligence and robotics. With over 6,000 self-service key duplicating kiosks located in major retailers like Walmart and Kroger, KeyMe enables users to conveniently store, share, and duplicate their keys and RFID cards. The company also provides a comprehensive range of locksmith services, ensuring high-quality experiences with transparent pricing and real-time service tracking. KeyMe fosters a collaborative and inclusive workplace culture, committed to diversity and employee satisfaction, while addressing significant consumer needs in the $12 billion locksmith market.

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