Bilingual Customer Experience Representative (English/Spanish) - Remote

Overview

As a Bilingual Customer Experience Representative, you will be the face of KeyMe, assisting customers in lockout situations through various communication channels while providing exceptional service.

In Short

• Handle high volume of calls, chats, and emails from customers.
• Provide support for billing issues and product questions.
• Maintain professionalism and establish rapport with clients.
• Document customer interactions and feedback.
• Work with management to stay updated on product knowledge.
• Problem-solve to turn frustrated clients into repeat customers.
• Fluency in Spanish and English required.
• Experience in a call center environment preferred.
• Availability for evening, weekend, and holiday shifts.
• Remote work with a budget for home office setup.

Requirements

• Proven customer service experience.
• Minimum 1-year call center experience or equivalent.
• High School graduation or equivalent.
• Strong communication and multitasking skills.
• Ability to manage time effectively.
• Experience with Zendesk, Twilio, and Google Docs a plus.
• Wifi connection of 50MBPS for work purposes.

Benefits

• Hourly rate of $17.00.
• Health, dental, and vision insurance.
• Remote work budget and internet stipend.
• 401K plan with matching.
• PTO and flexible spending account.
• Health savings account.
• Basic Life and AD&D Insurance.