Technical Support Coordinator - Remote

Overview

Azurreo is a global leader in telecom and IT outsourcing, delivering complex projects across 25+ countries for over 15 years. We provide end-to-end solutions, from design to operational support, helping businesses thrive internationally.

In Short

• Act as the primary point of contact for international clients’ technical issues via email, chat, and phone.
• Diagnose and resolve network, software, and server problems (DNS, SSL, FTP, VPN, etc.).
• Escalate complex issues with clear and detailed diagnostics to ensure quick resolution.
• Work closely with internal teams to improve support processes and update documentation.
• Identify recurring technical issues and propose preventive solutions.
• Participate in projects and initiatives to enhance the Helpdesk’s efficiency and client satisfaction.

Requirements

• 1 to 2 years of experience in technical support, helpdesk, or IT/telecom operations.
• Strong understanding of networking, server management, and software troubleshooting.
• Proficiency with CRM systems, ticketing tools, and Microsoft Office.
• Fluent in English (written and spoken); Arabic required.
• Based in Turkey with a stable internet connection and reliable remote work setup.
• Proactive problem-solver with strong communication and client-handling skills.
• Experience mentoring junior team members or leading small initiatives is an advantage.

Benefits

• Remote Flexibility: Work from anywhere in Turkey with full support.
• International Exposure: Collaborate with multicultural teams and global clients.
• Career Growth: Clear path for advancement and opportunities to lead initiatives.
• Supportive Culture: Join a collaborative team that values knowledge sharing.
• Work-Life Balance: Paid vacation, public holidays, and flexible schedules.