Senior Customer Success Manager, Migration Advisory Specialist - APAC Region - Remote

Overview

The Senior Customer Success Manager – Migration Advisory Specialist plays a crucial role in ensuring Azul’s customers in the APAC region achieve their goals with Azul's software and experience smooth transitions to Azul technology.

In Short

• Ensure new customers receive necessary information and training.
• Guide customers through migrations to Azul technology.
• Assist in developing detailed project plans.
• Support evaluations of existing systems.
• Create migration playbooks and strategies.
• Share best practices for testing and validation.
• Train and support Certified Migration Advisory Partners.
• Serve as a trusted technical advisor.
• Monitor key customer interactions.
• Develop strong, long-term relationships with key customers.

Requirements

• Passionate about delivering positive customer experiences.
• Strong written and verbal communication abilities.
• Highly organized and detail-oriented.
• Flexible and effective in a fast-paced environment.
• Skilled at managing multiple tasks and resolving complex issues.
• Proficient in coordinating resources across departments.
• Strong understanding of technical issues.
• Knowledge of APAC region business practices.
• Bachelor’s degree in computer science or equivalent experience.
• 10+ years of technical industry experience.

Benefits

• Work remotely from India.
• Engage with a diverse range of customers across APAC.
• Opportunity to develop and implement migration strategies.
• Collaborate with cross-department teams.
• Contribute to customer success and satisfaction.