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Senior Customer Success Manager, Migration Advisory Specialist - APAC Region - Remote

Posted 9 weeks ago

Overview

The Senior Customer Success Manager – Migration Advisory Specialist plays a crucial role in ensuring Azul’s customers in the APAC region achieve their goals with Azul's software and experience smooth transitions to Azul technology.

In Short

  • Ensure new customers receive necessary information and training.
  • Guide customers through migrations to Azul technology.
  • Assist in developing detailed project plans.
  • Support evaluations of existing systems.
  • Create migration playbooks and strategies.
  • Share best practices for testing and validation.
  • Train and support Certified Migration Advisory Partners.
  • Serve as a trusted technical advisor.
  • Monitor key customer interactions.
  • Develop strong, long-term relationships with key customers.

Requirements

  • Passionate about delivering positive customer experiences.
  • Strong written and verbal communication abilities.
  • Highly organized and detail-oriented.
  • Flexible and effective in a fast-paced environment.
  • Skilled at managing multiple tasks and resolving complex issues.
  • Proficient in coordinating resources across departments.
  • Strong understanding of technical issues.
  • Knowledge of APAC region business practices.
  • Bachelor’s degree in computer science or equivalent experience.
  • 10+ years of technical industry experience.

Benefits

  • Work remotely from India.
  • Engage with a diverse range of customers across APAC.
  • Opportunity to develop and implement migration strategies.
  • Collaborate with cross-department teams.
  • Contribute to customer success and satisfaction.

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