Senior Customer Success Executive - Remote

Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

In Short

• Work with Axon’s largest US-based customers to build long-term partnerships.
• Understand customer workflows and organizational structures.
• Act as the main point of contact for clients.
• Drive customer outcomes and create advocates for Axon's products.
• Collaborate with cross-functional teams to influence product roadmaps.
• Monitor adoption metrics and ensure customers utilize the full platform.
• Manage escalations and ensure alignment across internal teams.
• Conduct regular training webinars and calls with customers.
• Develop a deep understanding of Axon’s product line.
• Drive product adoption and increase customer engagement.

Requirements

• Bachelor's degree required.
• 10+ years in a customer-facing role.
• 5+ years with Enterprise-level customers.
• Strong project management skills.
• Track record of leading process improvements.
• Experience with data-analysis tools.
• Self-motivated and team-oriented.
• Exceptional organizational and communication skills.
• Able to excel in high-stress situations.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Snacks in our offices.