Federal Field Service Engineer - Remote

Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

In Short

• Setup and deployment of all Axon Products (SW, Apps and Devices)
• Maintaining the Agency’s Evidence.com account
• Conducting on-site trainings on new features and products for the agency’s leadership team(s)
• Thoroughly documenting issues and workflows and suggesting new workflows to improve effectiveness of the Axon program
• Providing on-site, tier 1 and tier 2 technical support for Axon products and their supporting infrastructures
• Proactively monitoring the health of Axon equipment and providing “white glove” RMA support
• Recording and tracking agency feature requests and major bugs
• Connecting the Agency to “Early Access” programs for new products

Requirements

• US Citizenship
• Minimum of 4 years in a customer facing/technical support (troubleshooting) role
• Minimum of 3 years of networking experience working with governmental or Enterprise-level customers
• Single Scope Background Investigation
• Strong and proven track record of successfully managing customer relationships and technical projects
• Advanced experience with Microsoft Windows OS, Microsoft Networking and Active Directory
• Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
• Experience with Reverse Engineering, searching logs and root cause analysis
• Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
• Knowledge of computer hardware (i.e. server deployment), operating systems, and storage devices
• Unmatched analytical, strategic and creative problem-solving skills
• Excellent interpersonal skills with strong written and verbal communication
• Ability to effectively communicate with various people including customers, colleagues, and across departments
• Detail oriented with excellent organizational and time management skills

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with police officers to see them use our technology and get inspired
• And more...