Telco Incident Manager - Remote

Overview

Our client is looking for a Telco Incident Manager to lead the management of telecommunications incidents, service monitoring, and technical projects within a dynamic, international B2B carrier environment.

In Short

• Lead and coordinate telco-related incidents from detection to resolution.
• Manage communication through ITSM tools and direct coordination with vendors.
• Monitor service health and drive continuous improvements.
• Manage technical interfaces with telco providers.
• Document incidents, processes, and improvements.
• Lead or support telco-focused technology projects.
• Provide technical mentoring and promote knowledge sharing.
• Represent Carrier Operations in cross-team initiatives.

Requirements

• Fluent in Spanish and English.
• Bachelor’s or Master’s in Engineering or Telecommunications.
• 3+ years in telco operations or incident response.
• Experience with mobile network technologies.
• Familiarity with monitoring tools.
• Strong command of ITSM platforms.
• Strong analytical thinking and communication skills.
• Passion for continuous learning.

Benefits

• 20 days paid time off.
• Education bonus.
• Great company culture.
• Highly skilled teammates and growth opportunities.
• 100% remote position.