Telco Incident Manager - Remote

Overview

The Telco Incident Manager will lead the management of telecommunications incidents and technical projects within a dynamic B2B carrier environment, ensuring high availability and performance of services.

In Short

• Lead and coordinate telco-related incidents from detection to resolution.
• Manage communication through ITSM tools and coordinate with vendors.
• Monitor service health and drive continuous improvements.
• Manage technical interfaces with telco providers.
• Document incidents and processes using Google Workspace and Atlassian.
• Support telco-focused technology projects.
• Provide technical mentoring and promote knowledge sharing.
• Represent Carrier Operations in cross-team initiatives.

Requirements

• Experience in incident management in telecommunications.
• Proficiency with ITSM tools.
• Strong understanding of service monitoring.
• Bilingual in English and Spanish.
• Experience with Google Workspace and Atlassian tools.
• Ability to lead and drive projects in a collaborative environment.
• Excellent communication skills.

Benefits

• Work in a fast-growing start-up environment.
• Join a young, international team.
• Opportunity to shape processes and tools.
• Remote work flexibility.
• Engage in a collaborative and blameless culture.