Customer Success Manager III - Remote

Overview

The Customer Success Manager III (CSM III) serves as a strategic advisor to enterprise-level customers. This role is responsible for driving long-term value, executive alignment, and advocacy across a defined portfolio of high-impact accounts. The CSM III leads cross-functional collaboration and supports the Customer Success team through mentorship and subject matter expertise.

In Short

• Serve as strategic lead for and own enterprise customer relationships.
• Develop and execute tailored customer success strategies.
• Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI.
• Partner across Sales, Product, Clinical, and Support to align execution.
• Act as an escalation point for complex or urgent issues.
• Cultivate executive relationships and strategic alignment.
• Coach and mentor CSM peers to support team-wide excellence.
• Monitor and influence metrics such as NRR, CSAT, and adoption.
• Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 6+ years in customer success, account management, or a related role preferably within healthcare SaaS/technology.
• Proven success managing complex enterprise accounts and delivering business results.

Benefits

• AvaSure sponsored Medical, Dental & Vision.
• Safe Harbor 401K with Employer Matching up to 4%.
• HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans.
• Flexible Time Off Plan & Paid Holidays.
• Parental Leave.
• Generous Tuition & Continuing Education Reimbursement available.
• Employee Referral Bonus.