Concierge Coordinator - Remote

Overview

The Concierge Coordinator at AvantStay will lead the mission to create a new standard for short-term rentals by enhancing guest experiences and providing high-touch service.

In Short

• Sell Concierge services focused on revenue goals.
• Create personalized itineraries and experiences for guests.
• Interact with guests via phone, SMS, and email.
• Ensure customer satisfaction through prompt responses.
• Convert requests into confirmed services.
• Support field operations and maintain guest experience consistency.
• Keep systems updated with customer information.
• Provide knowledgeable information on properties and policies.
• Anticipate guest needs and exceed expectations.
• Engage guests sincerely and professionally.

Requirements

• Passion for customer service and hospitality.
• Strong communication skills.
• Ability to work remotely and adapt to PST hours.
• Experience in sales or customer-facing roles.
• Organizational skills for managing itineraries.

Benefits

• Work in a rapidly growing company.
• Opportunity to enhance guest experiences.
• Be part of a tech-enabled service environment.