Customer Service Specialist (Mass) - Remote

Overview

The Customer Service Specialist (Mass) is responsible for end-to-end execution of customer order management for key national accounts, including Target and Walmart.

In Short

• Own the full lifecycle of retail purchase orders from receipt through fulfillment
• Review, validate, and enter POs into internal systems (EDI/manual)
• Confirm order quantities, pricing, ship windows, and routing requirements
• Ensure alignment with inventory availability and production schedules
• Proactively identify risks to fill rate, including inventory shortages or production delays
• Communicate cuts, delays, and push-outs to customers in a timely and professional manner
• Serve as primary point of contact for assigned Mass accounts (Target, Walmart)
• Respond to all customer inquiries within defined SLA (same-day response expected)
• Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)
• Support continuous improvement of customer service processes and reporting

Requirements

• Experience in customer service or order management
• Strong communication skills
• Ability to manage multiple tasks and priorities
• Familiarity with supply chain processes
• Detail-oriented with a focus on accuracy

Benefits

• Opportunity to work with major retail partners
• Dynamic work environment
• Professional development opportunities