Director of Customer Success Design & Technology - Remote

Overview

The Director of Customer Success Design and Technology at Autodesk will lead service design and digital strategy for Customer Success, managing a portfolio of solutions that align with Autodesk's success offerings.

In Short

• Lead the development of a multi-year digital strategy for Customer Success.
• Manage executive relationships around business needs for digital transformation.
• Oversee cross-functional service design projects to enhance customer experience.
• Establish and monitor KPIs across the Customer Success portfolio.
• Provide strategic leadership to high-performing teams.
• Align stakeholders around business outcomes in a matrixed environment.
• Develop technology strategies and roadmaps for Customer Success.
• Utilize analytics tools for data-driven decision making.
• Hire and inspire a high-performing team.
• Encourage cross-silo collaboration and innovation.

Requirements

• 12+ years in customer success or technology management.
• 5+ years leading teams in a global SaaS company.
• Proven ability to manage a digital customer success portfolio.
• Experience in designing customer experiences using qualitative research.
• Strong analytical skills to identify trends and opportunities.
• Excellent written and verbal communication skills.

Benefits

• Health and financial benefits.
• Time away and everyday wellness programs.
• Competitive compensation package including bonuses and stock grants.