Expert / Automotive Master in Backoffice (d/m/w) - Remote

Overview

We are looking for an Expert / Automotive Master in Backoffice to join our Evaluation Quality Assurance Team, responsible for developing and optimizing processes to enhance the assessment quality in our AUTO1 Group Operations Department.

In Short

• Take responsibility for handling complaints and technical inquiries.
• Find optimal solutions for our business clients' inquiries, contributing to customer satisfaction.
• Communicate regularly with other internal departments regarding damage assessments.
• Approach challenges with a high quality and solution-oriented mindset.
• Ensure an exceptional customer experience with your positive attitude and sensitivity.

Requirements

• Completed training as an Automotive Master or a similar qualification (expert, appraiser).
• Solid automotive knowledge and several years of professional experience in workshops or service consulting.
• Excellent German language skills, both written and spoken; basic knowledge of English is an advantage.
• High level of initiative, responsibility, and teamwork.
• Experience with DAT cost estimates is a plus.

Benefits

• 100% remote work across Germany.
• Modern IT equipment and IT support.
• Discount on your new car.
• Above-average contribution to company pension schemes.
• Be part of Europe's leading automotive platform!
• Regular feedback sessions to support you in achieving your goals.