Customer Service / Call Center Agent (d/f/m) - Remote

Overview

We are looking for a Customer Service / Call Center Agent (d/f/m) to join our Customer Service Team at Autohero, where you will be the first point of contact for customers from vehicle ordering to delivery, ensuring a top-notch customer journey.

In Short

• Be the first contact and guide customers from order completion to vehicle delivery.
• Collaborate closely with colleagues from other departments to ensure smooth delivery of vehicles.
• Maintain an overview of upcoming tasks and set priorities within the team.
• Help customers receive their new cars promptly with our unique delivery service.
• Enjoy a work-life balance with up to 100% remote work within Germany.
• Receive modern IT equipment and support.
• Benefit from a competitive and performance-oriented salary.
• Participate in individual training and coaching from the start.
• Enjoy discounts on well-known brands and benefits on our vehicle inventory for you and your family.

Requirements

• Initial experience in dialog marketing, call center, or private customer service.
• Enjoy customer contact with a structured, reliable, and solution-oriented working style.
• Demonstrate teamwork and a hands-on mentality.
• Bring a positive attitude and a commitment to achieving self-set goals.
• Fluent in German, with English skills being an advantage, and proficient in Google Workspace tools.

Benefits

• Work-life balance and well-being are part of our culture.
• Modern IT equipment and support.
• Attractive, market-oriented, and performance-enhancing salary.
• Open communication and good results are valued more than dress codes.
• Personal development through individual training and coaching.
• Discounts on renowned brands and benefits on our vehicle inventory.