Customer Service / Call Center Agent (m/f/d) - Remote

Overview

We are looking for a Customer Service / Call Center Agent (m/f/d) to join our team at Autohero. You will ensure a top-notch customer journey, being the first point of contact for all inquiries from vehicle orders to handovers within our retail department.

In Short

• Be the first contact and accompany customers from order completion to vehicle handover.
• Collaborate with colleagues to research the status of orders and ensure smooth vehicle delivery.
• Maintain an overview of upcoming tasks and set priorities within the team.
• Help customers receive their new cars quickly, delivered right to their doorstep!
• Have initial experience in dialog marketing / call center or customer care.
• Enjoy customer contact and possess a structured, reliable, and solution-oriented working style.
• Exhibit teamwork and a hands-on mentality.
• Bring a positive attitude and a healthy commitment to achieving self-set goals.
• Fluent in German, with English skills as a plus, and proficient in Google Workspace tools (Sheets, Gmail, Calendar, etc.).
• Enjoy up to 100% remote work within Germany as part of our company culture.

Requirements

• Experience in customer service or call center environments.
• Strong communication and interpersonal skills.
• Ability to work in a team and prioritize tasks effectively.
• Proficiency in German and basic English; familiarity with Google Workspace is advantageous.

Benefits

• Modern IT equipment and IT support.
• Attractive, market-compliant, and performance-based salary.
• Open communication and a results-oriented culture.
• Individual training and coaching from the start.
• Discounts on well-known brands and benefits on our entire vehicle inventory for you, your family, and friends.