Customer Service Representative - Dutch Speaker - 100% Remote

Overview

This role involves providing exceptional customer service as part of a motivated team, focusing on appointment coordination and enhancing customer satisfaction.

In Short

• An attractive mix of in- & outbound calls for appointment coordination and planning
• Customer preparation for their appointment in one of our 24 NL branches
• Actively engaged in improving customer satisfaction
• Identify customers’ needs and provide optimal solutions
• Support available for simple processes
• Proactive approach to customer interactions

Requirements

• At least 1 year of experience in customer service
• Very good written and spoken Dutch language skills
• Excellent communication skills with a customer-oriented approach

Benefits

• A warm team atmosphere and fun team events
• Private health insurance via medicover
• Open communication and results-oriented environment
• Inclusive and respectful multicultural work environment
• Opportunities for personal development