Customer Service Representative with Focus on Customer Happiness (d/f/m) - Remote

Overview

This position as a Customer Service Representative focuses on ensuring quality standards are met after vehicle purchases, enhancing customer satisfaction through effective communication and feedback management.

In Short

• You will be the point of contact for customers after vehicle purchases, handling their reviews on Trustpilot and Google through personal conversations and emails.
• Significantly improve our service by actively gathering and analyzing customer feedback to find satisfactory solutions.
• Provide creative and customer-oriented responses on various review platforms to ensure excellent service quality.
• Monitor KPIs for customer satisfaction and derive quality assurance measures from feedback analysis.
• Support the development of Autohero’s social media strategy by researching current topics, news, and trends.
• Act as a communication link between customers, internal departments, and service providers.
• You are a communication talent, service-oriented, and enjoy customer contact.
• Structured, responsible, and team-oriented work style.
• Interest in cars and willingness to learn in this field - newcomers are welcome.
• Very good German and English skills in both spoken and written form, and proficient use of Google Tools (Sheets, Gmail, Calendar, etc.).
• Your work-life balance and well-being are part of our corporate culture; therefore, we offer up to 100% remote work within Germany by agreement.
• Individual training and coaching through our internal trainers for your personal development at Autohero.
• An open corporate culture that values feedback and transparency.
• We offer discounts on well-known brands like Apple, Expedia, Adidas, Sky, and Bosch, as well as discounts on our entire vehicle inventory for you, your family, and friends.

Requirements

• Proven experience in customer service roles.
• Strong analytical skills to interpret customer feedback.
• Excellent written and verbal communication skills in German and English.
• Ability to work independently and as part of a team.
• Familiarity with Google Tools.

Benefits

• Flexible work arrangements including remote work options.
• Professional development opportunities.
• Employee discounts on a wide range of products and services.
• Supportive and open company culture.