Customer Service Support for Complaints - Remote in Germany (d/m/w)

Overview

We are looking for a Customer Service Employee for Complaint Management (d/m/w) to join our Quality Management Team and ensure that our quality standards are maintained even after the vehicle purchase. By processing complaints, you will contribute to sustainable customer loyalty.

In Short

• You will be the point of contact for our customers after the vehicle purchase and handle complaints through personal conversations over the phone or via email.
• Recognize and assess damages and defects on used cars while considering our quality standards and in collaboration with our automotive technicians.
• Act as a communicative interface between our customers, internal departments, and service providers.
• Enhance the Autohero buying experience with your solution-oriented approach and qualified handling of customer complaints.
• You are a communication talent, service-oriented, and enjoy customer contact.
• A structured, responsible, and team-oriented working style.
• Interest in cars and willingness to learn new things in this area - career changers are welcome.
• Fluent German skills and a good command of Google Tools (Sheets, Gmail, Calendar, etc.).
• Initial professional experience in customer service and/or experience in the automotive industry as a mechatronics technician, bodybuilder, and/or automotive service consultant is an advantage.
• Your work-life balance and well-being are part of our corporate culture, therefore we offer up to 100% remote work within Germany upon agreement!

Requirements

• Strong communication skills.
• Service-oriented mindset.
• Ability to work independently and in a team.
• Interest in the automotive sector.
• Fluency in German.
• Experience with Google Tools.
• Experience in customer service or automotive industry is a plus.

Benefits

• Individual training and coaching by our internal trainers for your personal development at Autohero.
• An open corporate culture that values feedback and transparency.
• Discounts on well-known brands like Apple, Expedia, Adidas, Sky, and Bosch, as well as discounts on our entire vehicle inventory for you, your family, and friends.