Customer Service Support for Complaints - Remote in Germany (d/m/w)

Overview

We are looking for a Customer Service Employee for Complaint Management to join our Quality Management Team, ensuring our quality standards are maintained even after vehicle purchase through effective complaint handling.

In Short

• Act as the point of contact for customers post-vehicle purchase.
• Process complaints through personal conversations via phone or email.
• Identify and assess damages and defects in used cars.
• Collaborate with internal departments and service providers.
• Enhance the Autohero buying experience with a solution-oriented approach.

Requirements

• Strong communication skills and service-oriented mindset.
• Structured, responsible, and team-oriented work style.
• Interest in cars and willingness to learn.
• Fluent in German and proficient with Google Tools.
• Previous experience in customer service or automotive industry is a plus.

Benefits

• Up to 100% remote work within Germany.
• Individual training and coaching for personal development.
• Open company culture emphasizing feedback and transparency.
• Discounts on brands like Apple, Expedia, Adidas, and more.