Customer Service Representative - 2nd Level Support (Remote Germany)

Overview

We are looking for a Customer Service Representative to join our team at Autohero, where you will be the first point of contact for customers, ensuring a seamless car purchasing experience.

In Short

• Be the first contact for customers from order to vehicle handover.
• Collaborate with colleagues to ensure smooth delivery of vehicles.
• Maintain an overview of tasks and set priorities within the team.
• Facilitate quick delivery of new cars to customers.
• Experience in customer service and effective communication skills are essential.
• Excellent time management and multitasking abilities are required.
• Fluent in German, with English being a plus.
• Proficient in Google Workspace tools.
• Experience in remote work is advantageous.
• Supportive work culture emphasizing work-life balance.

Requirements

• Previous experience in customer service.
• Ability to manage time effectively and prioritize tasks.
• Team player with a hands-on mentality.
• Fluent in German, English skills are advantageous.
• Proficient with Google Workspace tools.
• Experience with the 10-finger typing system is a plus.
• Experience in a home office setting is beneficial.

Benefits

• Up to 100% remote work within Germany.
• Modern IT equipment and support.
• Attractive and performance-based salary.
• Focus on open communication and results over dress code.
• Individual training and coaching opportunities.
• Discounts on renowned brands and on our vehicle inventory.