Customer Service Representative in 2nd Level Support - Remote Germany (d/m/w)

Overview

We are looking for a Customer Service Representative (d/m/w) to join our Customer Service Team and ensure a top-notch customer journey. You will be the first point of contact for all inquiries, from vehicle orders to delivery within our Autohero Retail Department. With your friendliness and professional commitment, you will make the car buying experience a great one!

In Short

• Be the first contact and guide your customers from order to vehicle delivery.
• Collaborate with colleagues from other departments to ensure smooth delivery of vehicles.
• Manage tasks and set priorities within the team.
• Help customers receive their new cars quickly with our unique delivery service.
• Have experience in customer support and enjoy communicating via phone and chat.
• Possess excellent time management skills and the ability to multitask.
• Exhibit teamwork, a hands-on mentality, and quick comprehension.
• Fluent in German, with English skills being a plus, and proficient with Google Workspace tools.
• Experience in remote work is an advantage.
• Enjoy up to 100% remote work within Germany based on agreement.

Requirements

• Experience in customer service.
• Strong communication skills in German and English.
• Ability to manage multiple tasks efficiently.
• Familiarity with Google Workspace tools.
• Experience in remote work is a plus.

Benefits

• Modern IT equipment and support.
• Attractive and performance-based salary.
• Open communication culture.
• Personal development opportunities with training and coaching.
• Discounts on well-known brands and benefits on our vehicle inventory for you and your family.