Customer Service Support for Complaints - Remote in Germany (d/m/w)

Overview

We are looking for a Customer Service Representative for Complaint Management to ensure our quality standards are upheld after vehicle purchases, enhancing customer loyalty through effective complaint handling.

In Short

• Be the point of contact for customers after vehicle purchase.
• Process complaints via phone or email.
• Assess damages and defects in used cars.
• Act as a communication link between customers and internal departments.
• Provide a solution-oriented approach to customer complaints.

Requirements

• Strong communication skills and customer-oriented attitude.
• Structured and independent working style.
• Interest in cars and willingness to learn.
• Fluent in German and familiar with Google Tools.
• Experience in customer service or automotive industry is a plus.

Benefits

• Up to 100% remote work within Germany.
• Individual training and coaching for personal development.
• Open company culture valuing feedback and transparency.
• Discounts on major brands and our entire vehicle inventory.