Customer Service Representative in 2nd Level Support - Remote in Germany (d/m/w)

Overview

We are looking for a Customer Service Representative to join our team at Autohero. You will be the first point of contact for customers, guiding them through the entire car purchasing process, ensuring a top-notch customer journey.

In Short

• Be the first contact for customers from order to vehicle delivery.
• Collaborate with colleagues to ensure smooth vehicle delivery.
• Manage tasks and set priorities within the team.
• Assist customers in receiving their new cars promptly.

Requirements

• Experience in customer service and a passion for helping customers.
• Excellent time management and multitasking abilities.
• Strong team player with a hands-on mentality.
• Fluent in German, English is a plus, and proficient in Google Workspace tools.
• Experience in remote work is an advantage.

Benefits

• Up to 100% remote work within Germany.
• Modern IT equipment and support.
• Attractive and competitive salary.
• Open communication culture.
• Individual training and coaching from the start.
• Discounts on well-known brands and vehicle inventory for you and your family.