Patient Engagement Specialist - Remote

Overview

As a Patient Engagement Specialist at Author Health, you will connect patients with essential health services, focusing on mental health and community engagement.

In Short

• Remote position focusing on patient engagement in mental health care.
• Conduct high-volume outreach to educate patients and caregivers.
• Build trusting relationships with patients quickly.
• Document interactions accurately using CRM and EMR systems.
• Collaborate with care teams for seamless patient transitions.
• Meet monthly outreach and enrollment goals independently.
• Provide feedback on outreach strategies.
• Work in a fast-paced, innovative startup environment.
• Adhere to HIPAA regulations and confidentiality.
• Participate in virtual meetings and maintain motivation.

Requirements

• 2+ years of experience in customer service/sales, with cold outreach preferred.
• Experience in healthcare outreach or community engagement.
• Strong ability to initiate conversations with vulnerable populations.
• Understanding of seniors’ needs and challenges in healthcare.
• Proficiency in critical thinking, time management, and multitasking.
• Basic proficiency in G-Suite and video conferencing platforms.
• Excitement for innovative, fast-paced environments.
• Strong tech proficiency and comfort using technology.

Benefits

• 401k retirement savings plan with company match.
• Comprehensive benefits package for employees and dependents.
• Generous paid vacation and sick leave.
• 9 paid holidays and 2 additional flex holidays.
• Performance-based bonuses.
• And much more!