Director of Customer Success - Remote

Overview

The Director of Customer Success at Attentive will lead and coach a team of Customer Success Managers, focusing on maximizing customer retention and satisfaction for high-value clients.

In Short

• Lead and scale a team of 15 Customer Success Managers.
• Manage hiring and development of the team.
• Partner with Sales and Professional Services for exceptional post-sale experiences.
• Design and implement strategic improvements for team processes.
• Establish executive relationships with key customers.
• Create a culture of accountability through data-driven strategies.
• Work with executives to translate customer feedback into product requirements.
• Drive retention and account health for strategic customers.
• Foster a growth mindset within the team.
• Thrive in a fast-paced, high-growth environment.

Requirements

• 5+ years of managerial experience in Customer Success or Account Management.
• Experience in a marketing or software company preferred.
• Strong leadership and coaching skills.
• Entrepreneurial mindset with self-motivation.
• Ability to build collaborative teams and link performance to business objectives.
• Experience in scaling teams and processes.
• Data-driven decision-making skills.
• Detail-oriented and organized.
• Personable and excited to develop employees.
• Ability to adapt quickly to changing demands.

Benefits

• Opportunity to lead a high-performing team.
• Work with leading global brands.
• Be part of a fast-growing company recognized by Deloitte and Forbes.
• Collaborate with cross-functional teams.
• Drive significant impact on customer engagement and retention.