Customer Success Operations Specialist - Remote

Overview

The Customer Success Operations Specialist at Attentive is responsible for optimizing and scaling processes that support customer success initiatives, ensuring efficient operations through collaboration across various teams.

In Short

• Own the administration and improvement of the Customer Success Platform, Catalyst.
• Collaborate with Sales, Marketing, and Product teams for seamless data integration.
• Build and maintain reporting dashboards for actionable insights.
• Refine and automate processes to improve operational efficiency.
• Provide training and support to the Customer Success team.
• Maintain accurate data within Catalyst for decision-making.

Requirements

• 2+ years of experience in Customer Success or related roles.
• Experience with Customer Success Platforms like Catalyst or Gainsight.
• Proficiency in data analysis tools like Excel or Google Sheets.
• Familiarity with CRM systems such as Salesforce.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with workflow automation and reporting in Catalyst is a plus.
• Previous experience in a SaaS or customer-facing role is a bonus.

Benefits

• Opportunity to work with a top-rated customer success team.
• Engagement with leading global brands.
• Recognition from industry leaders like Deloitte and Forbes.
• Collaborative work environment across various departments.