Customer Success Manager, Food & Beverage - Remote

Overview

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. As a Customer Success Manager for the Food & Beverage+ verticals, you will drive customer outcomes across the entire lifecycle, ensuring their success while managing key metrics.

In Short

• Own relationships with new and existing customers.
• Guide customers through onboarding, integration, and renewals.
• Build trusted partnerships and manage account health.
• Collaborate to create strategic plans aligning solutions with business needs.
• Lead regular customer meetings and quarterly business reviews.
• Monitor customer usage and maintain visibility into the renewal pipeline.
• Translate customer feedback into actionable product requirements.
• Identify trends and challenges within the Food & Beverage verticals.
• Contribute to internal processes, playbooks, and training materials.

Requirements

• 2-4 years of account management or customer success experience.
• Strong understanding of customer success techniques.
• Excellent communication and presentation skills.
• Experience with Salesforce or related CRM tools.
• Detail-oriented and organized.
• Knowledge of the Food & Beverage digital technology ecosystem is a plus.

Benefits

• Opportunity to make a measurable impact on customers and business.
• Work with a top-rated customer success team.
• Collaboration with various departments to align strategies.
• Growth opportunities within a recognized company.