First Technical Customer Success Manager - Remote

Overview

You’re not just looking for another job — you’re ready to build something from the ground up. As our first Customer Success hire, you’ll take full ownership of the customer journey, from onboarding to long-term success. You’ll work hands-on with our customers and help shape the way they interact with our solution — both in the field and at a strategic level. Your work will have direct real-world impact, and you'll play a key role in building the foundation for how we scale Customer Success going forward.

In Short

• Own the full customer lifecycle – Own all post-sales activities including onboarding, adoption, retention, and account health monitoring.
• Execute technical implementation – You’ll handle the end-to-end setup for new customers, including data extraction, cleansing, and transformation.
• Be a trusted advisor on regulatory topics – You’ll guide customers through compliance questions and help them navigate complex regulatory landscapes.
• Build strong relationships at all levels – Whether it’s field operators or senior management, you’ll communicate with empathy and clarity to create long-term trust.

Requirements

• You’re a numbers-driven thinker with a human touch.
• You are a strong communicator, organized, and excel at managing multiple projects while maintaining attention to detail.
• You roll-up your sleeves and you are comfortable in high-pace environments with quickly changing tasks and requirements.
• You are eager to step into a role with significant autonomy and accountability, where you can directly influence company growth.
• You are motivated by the opportunity to make a positive impact on the planet🌍.

Benefits

• Opportunity to shape the Customer Success function from the ground up.
• Direct influence on company growth and customer relationships.
• Work in a dynamic and impactful environment.