Remote Otter LogoRemoteOtter

Manager, Customer and Employee Experience - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

The Manager of Customer & Employee Experience supports the Store Operations team by driving implementation of brand strategies through selling culture, store education, employee engagement and customer experience across Athleta North America stores.

In Short

  • Designs and implements an annual customer experience and employee education strategy.
  • Translates high-level objectives into actionable plans.
  • Builds a high-performing store organization through consistency.
  • Inspires and motivates teams to execute strategic direction.
  • Partners with key stakeholders for alignment and buy-in.
  • Models a customer-centric mindset using performance metrics.
  • Leverages data and insights for strategic decisions.
  • Experience in designing large-scale training programs.
  • Strong relationship building and collaboration skills.
  • Proficient in Microsoft programs and LMS.

Requirements

  • Ability to lead, coach, and inspire team.
  • Experience in learning and development strategy.
  • Effective communication and storytelling skills.
  • Strong problem-solving and critical thinking skills.
  • Experience managing complex training initiatives.
  • Attention to detail in process creation and execution.
  • Ability to manage competing priorities effectively.
  • Flexible to work various hours as needed.
  • Ability to travel overnight as required.
  • Field/store experience preferred but not mandatory.

Benefits

  • Opportunity to drive real change in a collective of brands.
  • Commitment to sustainability and inclusivity.
  • Supportive work environment with a focus on employee engagement.
  • Access to continuous learning and development opportunities.
  • Collaborative culture that values unique personalities and passions.

Athleta

Athleta

817 GPS Consumer Direct is a dynamic and inclusive company that prioritizes the safety and well-being of its employees, teams, and customers. With a strong commitment to protecting people, assets, and brands, the company fosters a fast-paced environment where operational excellence and security are paramount. As part of Gap Inc., 817 GPS Consumer Direct embodies values of equality and sustainability, striving to create a positive impact in the community while driving brand power and enduring customer relationships. The company values collaboration across cross-functional teams and external partners to ensure a safe and crime-free environment, making it a leader in the industry.

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