Manager, Customer and Employee Experience - Remote

Overview

The Manager of Customer & Employee Experience supports the Store Operations team by driving implementation of brand strategies through selling culture, store education, employee engagement and customer experience across Athleta North America stores.

In Short

• Designs and implements an annual customer experience and employee education strategy.
• Translates high-level objectives into actionable plans.
• Builds a high-performing store organization through consistency.
• Inspires and motivates teams to execute strategic direction.
• Partners with key stakeholders for alignment and buy-in.
• Models a customer-centric mindset using performance metrics.
• Leverages data and insights for strategic decisions.
• Experience in designing large-scale training programs.
• Strong relationship building and collaboration skills.
• Proficient in Microsoft programs and LMS.

Requirements

• Ability to lead, coach, and inspire team.
• Experience in learning and development strategy.
• Effective communication and storytelling skills.
• Strong problem-solving and critical thinking skills.
• Experience managing complex training initiatives.
• Attention to detail in process creation and execution.
• Ability to manage competing priorities effectively.
• Flexible to work various hours as needed.
• Ability to travel overnight as required.
• Field/store experience preferred but not mandatory.

Benefits

• Opportunity to drive real change in a collective of brands.
• Commitment to sustainability and inclusivity.
• Supportive work environment with a focus on employee engagement.
• Access to continuous learning and development opportunities.
• Collaborative culture that values unique personalities and passions.