Customer Success Manager - Remote

Overview

Athennian increases trust in business by helping legal, finance, and tax teams be transaction and audit-ready through their platform.

In Short

• Own and build strong relationships with customers
• Drive customer renewal and retention
• Identify opportunities for revenue growth
• Develop strategies for customer engagement
• Collaborate with internal teams for onboarding and training
• Serve as the primary contact for customer escalations
• Provide analysis and feedback for decision-making
• Execute quarterly business reviews
• Monitor customer health and mitigate risks

Requirements

• 2+ years in a B2B SaaS Customer Success role
• Strong relationship-building skills
• Proactive in client interactions
• Empathetic and customer-centric
• Excellent communication skills
• Highly organized and detail-oriented
• Familiarity with legal tech and entity management
• Willingness to travel as needed

Benefits

• Generous vacation/sick/flex days
• Remote work options
• Flexible working hours
• Comprehensive health benefits
• Stock options
• MacBook for all employees
• Culture of transparency