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Customer Success Manager - Remote

Posted 21 weeks ago
Customer Service
Full Time
Canada, United States

Overview

Athennian increases trust in business by helping legal, finance, and tax teams be transaction and audit-ready through their platform.

In Short

  • Own and build strong relationships with customers
  • Drive customer renewal and retention
  • Identify opportunities for revenue growth
  • Develop strategies for customer engagement
  • Collaborate with internal teams for onboarding and training
  • Serve as the primary contact for customer escalations
  • Provide analysis and feedback for decision-making
  • Execute quarterly business reviews
  • Monitor customer health and mitigate risks

Requirements

  • 2+ years in a B2B SaaS Customer Success role
  • Strong relationship-building skills
  • Proactive in client interactions
  • Empathetic and customer-centric
  • Excellent communication skills
  • Highly organized and detail-oriented
  • Familiarity with legal tech and entity management
  • Willingness to travel as needed

Benefits

  • Generous vacation/sick/flex days
  • Remote work options
  • Flexible working hours
  • Comprehensive health benefits
  • Stock options
  • MacBook for all employees
  • Culture of transparency
Athennian logo

Athennian

Athennian is a forward-thinking company dedicated to increasing trust in business by providing innovative solutions for legal, finance, and tax teams. Their platform organizes business entity and corporate structure information, enabling over 370,000 entities worldwide to automate workflows related to ownership, governance, tax, and compliance. Athennian fosters a dynamic startup culture that values collaboration, initiative, and continuous learning, empowering employees to take ownership of their roles and drive measurable results. With a commitment to customer success, the company emphasizes building strong relationships and delivering exceptional service to its clients.

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