Oracle C2M Functional Consultant - SME - Remote

Overview

ASSYST is seeking a skilled Oracle C2M Functional Consultant to support a major upgrade project for our client, WSSC Water, in Laurel, MD. The selected candidate will play a key advisory and hands-on role in the upgrade of Oracle’s Customer to Meter (C2M) platform from version 2.6 to 2.9 or higher. This is a critical initiative aimed at leveraging the latest Oracle features, improving system performance, and enabling future utility capabilities.

In Short

• The SME shall perform services in coordination with WSSC Water’s internal teams and external partners.
• Develop an Advisory Engagement Plan aligned with the project schedule and milestones.
• Participate in planning, design, and status meetings as needed.
• Review and validate business requirements and functional specifications.
• Recommend best practices for rate design, billing configurations, User Acceptance testing, and customer account migration.
• Provide guidance on cutover strategy, data readiness, and cut-over activities.
• Advise on testing strategy for billing-related scenarios.
• Evaluate the impact of integrations with MDM, customer portal, IVR, and third-party billing components.
• Participate in cutover planning and Go/No-Go readiness assessments.
• Provide advisory support during post-Go-Live monitoring and issue triage.

Requirements

• Expertise in Oracle C2M platform.
• Experience in billing configurations and rate structures.
• Strong communication and collaboration skills.
• Ability to manage multiple tasks and priorities.
• Experience in project management and advisory roles.
• Knowledge of data conversion approaches and billing impact analysis.
• Experience with integration points related to billing.
• Ability to provide strategic guidance during cutover planning.
• Experience in post-Go-Live support and issue resolution.
• Understanding of utility capabilities and system performance improvements.

Benefits

• Opportunity to work on a major upgrade project.
• Collaborate with a skilled team of professionals.
• Gain experience in the latest Oracle features.
• Participate in strategic planning and execution.
• Contribute to the improvement of system performance.
• Flexible working environment.
• Equal Opportunity Employer.