Executive Assistant Team Lead - Remote

Overview

As Client Success Lead at Assistant Launch, you will be the linchpin of our client support team, empowering Executive Assistants to deliver world-class service and ensuring client success.

In Short

• Lead and mentor a team of Executive Assistants.
• Manage client communication and schedules.
• Create user-friendly client playbooks.
• Monitor client satisfaction and feedback.
• Drive client loyalty and retention.
• Refine service delivery processes.
• Identify trends and implement solutions.
• Work closely with the Client Success Manager.
• Fully remote position.
• Compensation: 20-25k USD/year.

Requirements

• Experience in client success or support roles.
• Strong leadership and mentorship skills.
• Proficiency in tools like Salesforce, Redtail, and Notion.
• Excellent communication skills.
• Ability to anticipate client needs.
• Experience in process optimization.
• Strong problem-solving skills.
• Ability to work independently and remotely.
• Passion for helping clients succeed.
• Experience in a fast-paced environment.

Benefits

• Unlimited PTO.
• Fully remote work environment.
• Opportunity to work with a world-class team.
• Professional development opportunities.
• Impactful work that changes lives.
• Collaborative and supportive culture.
• Access to leadership mentorship.
• Flexible work hours.
• Engagement in innovative projects.
• Competitive compensation.