Virtual Medical Front Desk & Patient Coordinator - Remote

Overview

Join a busy, growing family practice and med spa as the first point of contact for patients, handling high-volume phones, scheduling appointments, and supporting referrals and prior authorizations.

In Short

• First point of contact for patients in a family practice and med spa.
• Handle inbound/outbound calls and manage appointment scheduling.
• Prepare and submit referrals and track prior authorizations.
• Collect and verify patient demographics and insurance details.
• Coordinate with the clinical team for patient requests.
• Support med spa bookings and provide service information.
• Follow HIPAA-safe workflows and maintain accurate documentation.

Requirements

• 3–4+ years in a healthcare front desk or medical admin role.
• Clear English communication skills, especially on the phone.
• Knowledge of referrals and prior authorizations.
• Proficient in scheduling using EHR/EMR systems.
• Strong customer service and phone etiquette skills.
• Detail-oriented with fast typing abilities.
• Comfortable using VoIP tools and basic office applications.
• Awareness of HIPAA regulations.

Benefits

• Opportunity to work in a dynamic healthcare environment.
• Engage with a diverse patient population.
• Contribute to improving patient care and experience.
• Work alongside a supportive clinical team.