Virtual Front Desk Coordinator - Remote

Overview

The Virtual Front Desk Coordinator (VFD) ensures an exceptional patient experience from initial contact to discharge by managing check-ins, scheduling, OTC payment collection, and maintaining accurate patient records in the EMR system. This role also supports efficient clinic operations by minimizing missed appointments and ensuring patients receive prescribed care.

In Short

• Greet and check in patients, ensuring all required information is collected and updated.
• Collect OTC payments at the time of service, issue receipts, and record payments in the EMR.
• Schedule new patients, re-visits, and manage cancellations/waitlists.
• Track and maintain patients’ Plans of Care (POCs) and referrals.
• Create and update patient records in the EMR system.
• Run daily reports and complete the Front Desk Stat Grid.
• Review and correct unbilled items in the EMR.

Requirements

• Strong communication and organizational skills.
• Experience in a front desk or healthcare setting is preferred.
• Proficient in EMR systems and managing patient data.
• Ability to multitask and handle a high volume of patient interactions.

Benefits

• Remote position requiring a reliable internet connection.
• Opportunity to work independently while maintaining attention to detail.