Virtual Assistant – Customer Support & Community Concierge - Remote

Overview

As a Virtual Assistant, you will manage customer support and community engagement for an online dog training platform, ensuring a positive experience for members.

In Short

• Handle customer inquiries and technical issues.
• Moderate community groups on Facebook.
• Support live webinars and manage Q&A sessions.
• Organize resources and track common issues.
• Maintain and update FAQs and saved replies.
• Provide light retention outreach to members.
• Proactively greet and assist new members.
• Ensure smooth operations during live events.
• Utilize tools like Zoom and Google Workspace.
• Work independently with minimal supervision.

Requirements

• Excellent written and spoken English.
• High empathy and service mindset.
• Strong technical skills and quick learner.
• Experience with digital memberships/courses.
• Proactive and organized work ethic.
• Comfortable with live events and pressure.
• Experience in pet/dog training communities is a plus.
• Knowledge of retention workflows is beneficial.
• Ability to provide insights through reporting.

Benefits

• Opportunity to work remotely.
• Engage with a community of dog training enthusiasts.
• Flexible work environment.
• Potential for skill development in customer support.
• Contribute to a positive member experience.