Customer Service & Vendor Coordination Virtual Assistant - Remote

Overview

A fast-growing nationwide private hibachi catering company is seeking a reliable and detail-oriented Customer Service & Vendor Coordination Virtual Assistant to manage client inquiries, event bookings, and vendor communications. This role involves balancing customer service with back-end coordination to ensure smooth event operations.

In Short

• Respond to customer inquiries via email and SMS (SendBlue platform)
• Process event bookings and confirm details with customers
• Communicate with multiple vendors to confirm availability, request travel fees, and assign jobs
• Maintain and update event tracking in Google Sheets
• Assist in preparing FAQs and client communication templates
• Provide occasional phone support for urgent client calls
• Coordinate table and chair rentals for events when needed
• Ensure timely and accurate booking confirmations to clients and vendors
• Offer weekend support occasionally for urgent matters

Requirements

• Strong written and verbal English communication skills
• Previous customer service experience (email/SMS preferred)
• Vendor or supplier coordination experience
• Proficiency in Google Sheets
• Ability to work independently with minimal supervision
• Excellent attention to detail and organizational skills
• Comfortable working EST afternoon/evening hours
• Flexibility for occasional weekend coverage

Benefits

• Flexible work environment
• Opportunity to work with a growing company
• Overtime pay for weekend support