Customer Service & Admin Virtual Assistant (E-commerce + CRM) - Remote

Overview

We’re a small, high-end custom coatings business serving premium architects, designers, and luxury projects. We’re hiring a part-time Virtual Assistant (VA) to support daily customer service operations and core administrative execution—with strong attention to detail, follow-through, and comfort working across integrated systems.

In Short

• Part-time position (approx. 20 hours/week) with potential for expansion.
• Remote work with a focus on customer service and administrative support.
• Respond to customer inquiries via email and phone.
• Manage CRM tasks and maintain accurate records.
• Support order and shipping issue resolution.
• Coordinate internal meetings and travel arrangements.
• Experience with Microsoft Outlook and CRM systems required.
• Proactive approach to identifying and resolving issues.
• Ideal for candidates with e-commerce or small business experience.
• Strong written communication skills are essential.

Requirements

• 3+ years experience in customer service and administrative support.
• Familiarity with e-commerce operations preferred.
• Experience with HubSpot CRM is strongly preferred.
• Ability to handle multiple integrated tools with high accuracy.
• Strong written communication and professional phone presence.
• Proactive in spotting gaps and addressing them.
• Reliable and process-driven work ethic.
• Comfort with Shopify and UPS workflows is a plus.
• Basic understanding of QuickBooks is helpful but not essential.
• Ability to follow templates and think independently.

Benefits

• Flexible part-time schedule.
• Opportunity for long-term employment.
• Work in a supportive and dynamic environment.
• Training provided for necessary tools and systems.
• Engage with a high-end clientele in the design industry.