Client Intake & Scheduling Coordinator - Remote

Overview

Join a growing outpatient mental health practice as the front-line coordinator for new and existing client needs, ensuring the practice is organized and responsive.

In Short

• Answer inbound calls and complete client intakes.
• Schedule clients with appropriate therapists.
• Handle follow-ups for missing information.
• Provide compassionate customer service.
• Maintain accurate schedules and documentation.
• Adhere to established protocols and SOPs.
• Protect client privacy and handle sensitive information.
• Work full-time in Eastern Time.
• 2+ years of experience in customer service or patient support.
• Tech-savvy and quick learner of new tools.

Requirements

• 2+ years in customer service or patient/client support.
• Excellent written and spoken English.
• Proven accuracy with data entry and appointment logistics.
• Reliable full-time availability in Eastern Time.
• High integrity and discretion in handling confidential information.

Benefits

• Opportunity to work in a supportive mental health environment.
• Gain experience in a healthcare setting.
• Collaborate with a team of 30+ clinicians.
• Engage with diverse client needs.
• Professional development opportunities.