Manager, Supplier Support - Remote

Overview

The Manager, Supplier Support will lead a team that engages with suppliers to provide a best-in-class experience by acting as a trusted advisor and offering education on regulations and data submission.

In Short

• Manage daily operations of the Supplier Support team.
• Track and report on KPIs, analyze data for insights.
• Organize and prioritize workload requirements.
• Provide performance management and employee recognition.
• Encourage innovation and improve business processes.
• Facilitate team meetings and 1:1s with team members.
• Handle escalated supplier/client tickets and conduct investigations.
• Create and update work instructions and processes.
• Recruit, mentor, and develop a high-performing team.
• Engage with other teams to address training gaps.

Requirements

• Excellent verbal and written communication skills.
• Bachelor's Degree or Higher Diploma.
• 4+ years of related work experience.
• Mentorship and knowledge transfer skills.
• Proficiency in MS Office and Google Applications.
• Strong interpersonal and negotiation skills.
• Adaptability in a fast-paced environment.
• Critical thinking and problem-solving abilities.
• Attention to detail and diligence.
• Commitment to lifelong learning and self-improvement.

Benefits

• Increased vacation time with tenure.
• Comprehensive benefits packages.
• Competitive base salary and corporate bonus program.
• Retirement savings options.
• Flexible work options and volunteer days.
• Professional development days from day one.