Customer Success Manager - Korean Language - Remote

Overview

The Customer Success Manager will play an integral role in delivering services to customers, ensuring program success and exceptional service throughout the customer lifecycle.

In Short

• Develop and nurture lasting relationships with customers.
• Manage client relationships and lifetime value of accounts.
• Oversee Customer Health and performance metrics.
• Lead strategic planning sessions with customers.
• Identify client goals and success metrics.
• Support Sales team in renewal management.
• Take on special projects to enhance customer success processes.
• Coordinate user permissions in the Assent platform.
• Advocate for client success across internal groups.
• Maintain communications with clients in the CRM.

Requirements

• Excellent communication skills in Korean and English.
• University or equivalent experience in a related field.
• Minimum of 3 years in customer success or project management.
• Working knowledge of consultative customer management.
• Experience in technology/SaaS organizations is an asset.
• Solid interpersonal skills for relationship building.
• Strong Microsoft Excel skills.
• Excellent time management and organizational skills.
• Intellectual curiosity and problem-solving skills.
• Proficient in MS Office Suite and Google Applications.

Benefits

• Flexible work options and wellness programs.
• Comprehensive benefits packages.
• Competitive base salary and corporate bonus program.
• Professional development days from day one.
• Opportunities for corporate giving initiatives.