Healthcare Support Specialist - Remote

Overview

A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.

In Short

• Document all Medical Information Requests, Adverse Events and Product Quality Complaints.
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials.
• Enroll participants in educational seminars.
• Provide patient support to patients in Patient Support Programs.
• Collect demographic data and disposition for product fulfillment.
• Maintain quality and productivity standards for client programs.
• Accurately collect information in program databases.
• Exhibit effective communication and tele-management skills.
• Facilitate understanding of medical terminology for callers.
• Safeguard patient privacy and confidentiality.

Requirements

• Current US healthcare professional license: RN.
• Excellent verbal, written and listening communication skills.
• Competency with computer keyboard and mouse.
• Ability to join frequent meetings and calls.
• Competency with Call Center Telephone Technology.
• Pleasant telephone manner.
• Ability to work independently and in a group.
• Results oriented with excellent organizational skills.

Benefits

• Competitive compensation: $30.00 an hour.
• Excellent benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance.
• Employee discounts & exclusive promotions.
• Recognition programs, contests, and company-wide awards.
• Exceptional, collaborative culture.