Product Support Specialist - LATAM - Remote

Overview

We are hiring a Product Support Specialist located in LATAM to work directly with customers and improve our processes.

In Short

• Work directly with customers to provide support.
• Curate customer feedback into a digest.
• Write and improve help documentation.
• Automate tasks to save time.
• Collaborate with cross-functional teams.
• Proactively solve problems.
• Ensure thorough and clear customer communication.
• Take ownership of issues and solutions.
• Work remotely from LATAM.
• Join a growing team at Ashby.

Requirements

• Experience with complex products.
• B2B support experience.
• Ability to work with cross-functional stakeholders.
• Curiosity in addressing customer needs.
• Strong problem-solving skills.
• Attention to detail and empathy.
• Proactive decision-making.
• Self-starter attitude.
• Willingness to learn and adapt.
• Interest in enterprise software.

Benefits

• Competitive salary and equity.
• 10-year exercise window for stock options.
• Unlimited PTO with recommended four weeks per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment and software budget.
• $100/month education budget.
• Top-notch health insurance for US employees.