Sr. Community Content and Engagement Specialist - Remote

Overview

The Sr. Community Content & Engagement Specialist is primarily responsible for on-the-ground engagement of community members within the forum environment of our member community, E-Learning Heroes (ELH). They will craft and maintain a community content and engagement calendar to enhance member engagement and broaden the scope of ELH membership.

In Short

• Own day-to-day engagement of community members.
• Moderate the E-Learning Heroes community.
• Collaborate with staff to enhance community engagement.
• Establish and manage a strategic community content calendar.
• Identify and implement strategies to sustain participation.
• Produce community-specific content.
• Market the community channel to expand membership.
• Act as the primary point of contact with community members.
• Collaborate on depth-engagement programming.

Requirements

• 5-8 years of community management experience.
• Knowledge of marketing ecosystems and best practices.
• Deep understanding of community engagement strategies.
• Comfort with a testing mindset.
• Understanding of community guidelines and moderation.
• Strong engagement and facilitation skills.
• Ability to create content in various formats.
• Excellent communication and interpersonal skills.
• Comfort with both community-facing and behind-the-scenes work.

Benefits

• Opportunity to shape community engagement strategies.
• Work in a dynamic and collaborative environment.
• Gain experience in a SaaS and E-learning context.
• Contribute to a growing community of professionals.
• Access to professional development resources.