Sales Development Representative (SDR) - Remote

Overview

As a Sales Development Representative, you will be responsible for handling incoming leads, phone calls and sales chats from the Articulate website, ensuring a high-quality experience for prospects and customers.

In Short

• Handle incoming leads and sales inquiries.
• Qualify leads using the BANT Methodology.
• Conduct scripted outbound sales activities.
• Maintain communication paths during business hours.
• Work cooperatively with other teams.
• Answer basic customer questions.
• Transfer complex inquiries to appropriate teams.
• Track customer issues and needs.
• Provide assistance on Articulate 360 and Rise.
• Perform other sales support duties as assigned.

Requirements

• Minimum two years of experience in sales support.
• Excellent attention to detail and follow-through.
• Ability to handle high-volume activities.
• Solid computer skills, especially with Salesforce.
• Positive phone presence and communication skills.
• Can-do attitude and independence.
• BA or BS degree or equivalent experience.

Benefits

• Work in a fast-paced and autonomous environment.
• Be part of a team focused on customer experience.
• Opportunity to develop skills in sales and customer support.