Strategic Account Manager EMEA - Remote

Overview

The Strategic Account Manager EMEA position at SiliconExpert involves managing accounts to enhance customer relationships and drive revenue growth while ensuring a positive customer experience.

In Short

• Manage accounts to ensure positive customer experience and revenue growth.
• Handle renewals, relationship development, and training.
• Consult and provide growth quotes to customers.
• Track non-renewal and lost renewals.
• Meet/exceed assigned renewal rate and retention targets.
• Create selling opportunities through a sales plan.
• Understand customer needs and decision-making hierarchy.
• Conduct calls to develop new revenue streams.
• Collaborate with Sales, Marketing, and technical teams.
• Conduct quarterly business review virtual visits with accounts.

Requirements

• Previous Account Manager or Customer Service experience.
• Software customer support experience preferred.
• Excellent communication skills in German and English.
• Customer-focused mindset with relationship-building skills.
• Self-motivated and structured work style.
• Strong problem-solving skills.
• Willingness to travel (up to 50%).

Benefits

• Attractive employee compensation package.
• Reliable work environment.
• Remote employment contract.
• Cooperative team with flat structures.
• Opportunities for professional and personal development.