RNG Technical Support Engineer (L2) - Remote

Overview

As an RNG Technical Support Engineer (L2) at ARRISE, your primary responsibility is to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot and resolve technical issues related to product bugs, reports, and game issues, aiming to ensure customer satisfaction and minimize downtime through effective solutions.

In Short

• Respond promptly and professionally to customer inquiries and support requests.
• Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
• Provide step-by-step instructions to customers for resolving technical problems.
• Work with cross-functional teams to escalate and resolve complex issues.
• Document and track customer interactions, issues, resolutions, and follow-up actions.
• Conduct research to provide accurate and up-to-date solutions to customers.
• Stay current with trends, technologies, and updates related to supported products.
• Assist in product testing, bug tracking, and provide feedback to the development team.
• Help peers with day-to-day tasks and professional development.
• Perform other duties as delegated by the Support Manager.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support or customer service.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Proficiency in using ticketing systems and CRM software.
• Familiarity with hardware, software, operating systems, and networking concepts.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Join a successful international team focused on excellence in product development.
• Opportunity to work in the office or remotely.
• High-level compensation with regular performance-based reviews.
• Paid vacation and sick leaves, individual health insurance coverage, gym membership.