Senior Solutions Engineer (Customer-Facing) - Remote

Overview

This role is eligible for full-time remote within the US. Please note that we unfortunately cannot sponsor H1B visas at this time. Note that this is a customer facing role where you serve as a trusted technical advisor for Arpio customers throughout their lifecycle. This is not a pure engineering role.

In Short

• Act as a trusted technical advisor for Arpio customers through all stages of their lifecycle including implementation, disaster recovery planning, and failover testing.
• Improve customer experience by participating in onboarding meetings, account reviews, and other sessions where you contribute expertise on technical topics.
• Cultivate a deep understanding of customer environments, as well as their resilience goals in AWS & Azure.
• Become an Arpio product expert; advising customers on the best ways to deploy the Arpio solution.
• Leverage your product knowledge and expertise in cloud and hybrid cloud engineering to deliver solutions for customers.
• Serve as a technical voice of the customer in the product engineering lifecycle.
• Accurately capture customer feature requests and collaborate with product and engineering stakeholders.
• Assist with technical troubleshooting and escalations of reported issues.
• Contribute to the Arpio customer base through knowledge-sharing activities.
• This role may require occasional travel to attend meetings with customers, conferences, and other industry events.

Requirements

• 10+ years of experience in a technical, customer-facing role.
• Deep cloud expertise, with knowledge of how to set up and deploy common environments.
• Microsoft Certified: Azure Solutions Architect Expert or equivalent experience.
• Working knowledge of Active Directory and Kubernetes/EKS.
• Experience configuring & troubleshooting cloud and hybrid networking technologies.
• Passion for collaborating with customers to understand their use case.
• Skilled at getting to the core of a customer problem.
• Strong communication skills with an ability to meet customers at their technical level.
• Comfort with the fast-paced, ambiguous nature of an early stage company.
• US resident.

Benefits

• Competitive salary and company equity package.
• Fully employer-paid health benefits package.
• Unlimited PTO policy.
• Small, collaborative team environment with lots of autonomy.
• Opportunity to learn and work on the cutting edge of cloud technology.