Senior Customer Solutions Engineer - Remote

Overview

The Senior Customer Solutions Engineer role at Smartly is a critical position that bridges technical expertise with exceptional customer relationship management. Leveraging advanced technical skills, problem-solving abilities, and strong communication capabilities, this role is responsible for ensuring the success of complex technical implementations and maintaining high levels of customer satisfaction.

In Short

• Act as a primary technical resource for strategic clients.
• Lead and oversee large-scale technical projects.
• Build and maintain strong relationships with strategic clients.
• Collaborate with product, engineering, and customer success teams.
• Identify and mitigate risks associated with technical projects.
• Design scalable technical solutions leveraging relevant technologies.
• Provide clear technical updates to stakeholders.
• Mentor junior team members.

Requirements

• 5+ years in technical implementation roles.
• 3+ years of experience in software engineering.
• Proven ability to manage complex technical project plans.
• Demonstrated ability to build strong customer relationships.
• Exceptional communication skills.
• Deep curiosity and focus on continuous improvement.
• Experience mentoring junior team members.
• Willingness to travel for meetings and events.
• Hybrid flexibility with 3 days in the office.

Benefits

• Inclusive culture with a diverse team.
• Global impact on customers and business growth.
• Generous healthcare packages and work-life balance.
• Equity options and performance-based rewards.
• Hybrid work model with the option to work abroad.